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Last Updated: 01 December 2025

Grow Your Social Reach with Privacy & Data Protection

TribeOm (“TribeOm”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit or use our website, services, and features, including our creator/community directory, premium profiles, events and ticketing, ecommerce purchases, blog content, and marketplace features that connect creators and brands (collectively, the “Services”). 

By using the Services, you agree to the practices described in this Privacy Policy.

1) Who We Are (Data Controller)

The website TribeOm.com is operated by Aiwa Media Group (as shown on the site footer). Our contact email appears on event listings as [email protected] and the site lists an office location in Muscat, Oman. 

Controller Contact

If you have questions about privacy, you can contact us using the details above.

2) Scope

This Privacy Policy applies to:

  • Visitors browsing TribeOm.com content (including blog and public pages).

  • Users creating accounts, profiles, or submitting forms.

  • Customers buying tickets, premium listings, or other ecommerce offerings (including event tickets).

  • Users participating in marketplace features such as projects/jobs and applications (where enabled on your site navigation).

This Privacy Policy does not cover third-party websites or platforms you may access via links (e.g., Instagram, payment processors, external event venues). Those third parties have their own privacy policies.

3) Privacy Laws and Regional Notes (Oman + Others)

TribeOm operates from Oman and aims to follow applicable privacy laws, including Oman’s Personal Data Protection Law (Royal Decree 6/2022) where it applies.
Depending on where you live, you may also have rights under other laws (e.g., GDPR/UK GDPR, CCPA/CPRA). This policy is written to support common global privacy requirements.

4) Personal Data We Collect

We collect personal data in these categories:

A) Account and Profile Data

If you create an account or profile on TribeOm, we may collect:

  • Name, username, email, password (hashed), profile photo

  • Bio and profile details you submit

  • Contact information you choose to provide (e.g., phone/WhatsApp)

  • Social media handles (e.g., Instagram ID), location/city, nationality, niche, and other creator/brand matching fields (if you submit creator onboarding forms).

Important: If you publish profile information in a directory (e.g., “View Directory” / “Premium Profiles”), some information may be publicly visible depending on your settings and what the platform supports.

B) Marketplace / Jobs & Projects Data (If Enabled)

If your site supports job/project postings and applications (“Jobs & Gigs”, “Post a Job”, “Job Dashboard”), we may collect and display:

  • Project/job details (title, category, budget/rate, location, timeline, description)

  • Applicant details you submit (profile link, pitch/message, portfolio links, proposed price/timeline)

  • Communications between job providers and job takers via platform workflows (if messaging is offered).

C) Event and Ticketing Data

When you browse or purchase event tickets, we may collect:

  • Ticket selection details, order metadata, and (where requested) attendee information

  • Event-related interactions (e.g., adding tickets to cart, checkout attempts)

  • Organizer contact references and event metadata published on the site.

D) Ecommerce Transaction Data

If you purchase tickets, premium listings, or other products/services:

  • Billing name, billing email, billing address (if required)

  • Order ID, product/ticket details, subtotal/total, currency, tax (if applicable)

  • Payment status, payment method type (e.g., card/wallet), and limited payment identifiers (we do not intend to store full card numbers).
    WooCommerce-style sites commonly require these details to process orders and provide receipts.

E) Contact Forms and Support

If you contact us through forms or email, we may collect:

  • Name and email

  • The contents of your message and any attachments you send

  • Support history and our responses

F) Marketing and Email Communications

If you subscribe or opt into marketing:

  • Email address, name (optional), preferences, and engagement (opens/clicks where enabled)

  • Unsubscribe and consent records

G) Blog Comments and Community Content

If comments are enabled, we may collect:

  • Comment text, name, email, and technical identifiers (like IP address and user agent) commonly used for spam prevention and security. 

H) Technical and Usage Data (Cookies/Logs)

We may automatically collect:

  • IP address, device info, browser type, operating system

  • Referrer URLs and pages visited

  • Cookies and similar technologies for login sessions, security, preferences, and (if enabled) analytics/ads

5) How We Use Personal Data

We use personal data to:

  1. Provide and operate the Services (accounts, logins, profiles, directory, premium features). 

  2. Enable creator–brand collaborations and platform matching (e.g., helping creators be discoverable and helping brands find profiles).

  3. Process purchases and ticketing (orders, payments, confirmations, refunds where applicable).

  4. Customer support and communication (respond to requests, send operational notices).

  5. Marketing (send newsletters/promotions when you opt in; send service updates where necessary).

  6. Safety, security, and fraud prevention (account protection, suspicious activity detection).

  7. Improve and optimize the site (performance, bug fixes, feature decisions).

  8. Comply with legal obligations (tax, accounting, lawful requests).

6) Legal Bases for Processing (Where Required)

Depending on your location, we rely on one or more of these bases:

  • Contract: to provide services you request (account, marketplace participation, ticketing, purchases).

  • Consent: for marketing emails, some cookies, and optional profile fields.

  • Legitimate interests: to run, secure, and improve the platform (fraud prevention, analytics where permitted).

  • Legal obligations: compliance with applicable laws and lawful requests.

You may withdraw consent at any time (see “Your Rights and Choices”).

7) How We Share Personal Data

We do not sell personal data in the traditional sense. We may share data in the following ways:

A) Public or Semi-Public Sharing (Directory, Listings, Content)

If you choose to publish information (e.g., creator profile, portfolio links, job posts), it may be visible to other users or the public depending on your settings and the feature design.

B) Between Users (Marketplace Functionality)

If a job provider posts a project and a job taker applies, limited information may be shared to enable the transaction (profile details, proposal content, contact methods you choose to reveal).

C) Service Providers (Processors)

We may share data with vendors who help us run the Services, such as:

  • Website hosting, CDN, performance and security monitoring

  • Email delivery and marketing platforms

  • Customer support tools

  • Ticketing/event plugins and ecommerce tooling

  • Payment processors (to collect payments securely)

  • Spam and fraud prevention tools

These vendors are authorized to process personal data only to provide their services to us.

D) Payment Processing

Payments are processed by third-party payment providers. We typically receive confirmation and transaction metadata; payment providers receive the payment details needed to complete your transaction. We aim not to store full payment card data on our servers (where avoidable).

E) Legal and Safety

We may disclose information if we believe it is reasonably necessary to:

  • comply with law, regulation, legal process, or governmental request,

  • enforce our Terms, investigate fraud/security incidents,

  • protect rights, property, or safety of TribeOm, users, or the public.

F) Business Transfers

If we undergo a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction (subject to safeguards).

8) International Data Transfers

Your data may be processed in countries other than where you live, depending on where our service providers operate. Where required by law, we use appropriate safeguards for cross-border transfers (such as contractual protections).

9) Data Retention

We retain data only as long as reasonably necessary for:

  • providing the Services,

  • maintaining business records and audits,

  • complying with legal/tax obligations,

  • resolving disputes and enforcing agreements.

Typical retention examples:

  • Account/profile data: retained while your account is active, and for a limited period after deletion (unless law requires longer).

  • Order and payment records: retained for accounting and tax compliance.

  • Support communications: retained for support continuity and quality.

You may request deletion (see “Your Rights”).

10) Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access: request a copy of your personal data.

  • Correction: fix inaccurate or incomplete data.

  • Deletion: request deletion of your data (subject to legal exceptions).

  • Withdraw consent: for marketing or optional processing.

  • Object / Restrict processing: in certain circumstances.

  • Data portability: receive data in a portable format (where applicable).

Marketing opt-out: You can unsubscribe using the link in our emails, or contact us at [email protected].

Account controls: Some profile information may be adjustable via your account/profile area (where available).

11) Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Essential functions: login/session management, security, fraud prevention.

  • Preferences: site settings, language, display choices.

  • Analytics/marketing (if enabled): measuring traffic and improving campaigns.

Where required, we provide cookie choices/consent mechanisms. You can also control cookies through your browser settings (note that disabling essential cookies may break site functionality).

12) Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data. However, no system is 100% secure. You are responsible for keeping your password confidential and using strong credentials.

13) Children’s Privacy

TribeOm is not intended for children. If we learn we collected personal data from a child where consent is required, we will take steps to delete it. (Oman’s PDPL includes special restrictions regarding children’s personal data.)

14) Third-Party Links and Social Media

Our Services may link to third-party sites and social platforms. Your interactions with those third parties are governed by their policies, not ours. If you post or share content publicly, third-party platforms may collect data independently.

15) Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Last Updated” date and, where appropriate, provide additional notice (e.g., site banner or email) for material changes.

16) Contact Us / Complaints

If you have questions, requests, or complaints about this Privacy Policy or your personal data, contact:

TribeOm / Aiwa Media Group
Email: [email protected] tribeom.com
Office: Way 3211, Muscat, Oman 

If you are located in a jurisdiction that provides a right to lodge a complaint with a regulator, you may do so as applicable.

“Marketplace Data Disclaimer”

If TribeOm allows brands/job providers and creators/job takers to exchange contact details, add this paragraph:

User-to-User Sharing Notice: When you apply to a project, message another user, or choose to display contact information (such as email, phone/WhatsApp, or social handles), you are directing TribeOm to share that information with other users. You are responsible for what you share and should avoid posting sensitive personal data publicly. TribeOm is not responsible for how other users use information you voluntarily provide to them.